Last updated: 20.09.2024
Returns and Refunds
We want you to be satisfied with your purchase from Viral Generator. If you have any issues with your purchase, please contact us immediately so that we can resolve the problem.
Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
- You must request a refund within 14 days of the original purchase.
- The product or service must be in its original condition.
- The product or service must not have been used or consumed.
- You must provide a valid proof of purchase.
Refund Process
If you meet the eligibility criteria, please follow these steps to request a refund:
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Contact our customer support team at contact@viralgenerator.app to initiate the refund process.
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Provide the following information:
- Your name
- Contact information
- Order number
- Reason for the refund request
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Our customer support team will review your request and provide further instructions.
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If your refund is approved, it will be processed within 30 business days.
Refund Methods
Refunds will be issued using the same method of payment that was used for the original purchase. If the original payment method is no longer available (e.g., credit card expired), we may issue the refund through an alternative method.
Non-Refundable Items
The following items are generally non-refundable:
- Downloadable digital products or services after they have been accessed or downloaded.
- Gift cards or certificates.
- Custom-made or personalized products.
- Services that have already been rendered.
Shipping Costs
Shipping costs, if applicable, are generally non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at contact@viralgenerator.app.